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Frequently Asked Questions
Please see below for answers to common questions from customers
Product Information
What materials are used in Soreya jewelry?
Share details about your All of our pieces are made from high-quality stainless steel, known for its durability, resistance to tarnish, and lasting shine. policies, item returns, or customer service.
Is Soreya jewelry safe for sensitive skin?
Yes. Stainless steel is generally hypoallergenic and suitable for most skin types. However, if you have specific allergies, we recommend checking with a dermatologist.
Will the color fade over time?
Our stainless steel jewelry is coated with a high-quality finish designed to last. With proper care, your pieces will maintain their color and shine for a long time.
How do I care for my Soreya jewelry?
To keep your jewelry looking its best, wipe it with a soft cloth after use and store it in a dry place. Avoid direct contact with harsh chemicals such as perfume, hairspray, or cleaning products.
Shipping & Returns
How long does shipping take?
We offer fast and reliable shipping across Indonesia. Delivery usually takes 2–5 business days depending on your location. You'll receive a tracking number once your order is on its way.
Do you offer returns or exchanges?
Yes, we accept returns or exchanges within 7 days of purchase under the following conditions:
- Unworn, in original condition, and complete with packaging.
- Damaged or faulty items, please record an unboxing video from the moment you open the package.
Our team will guide you through the return/exchange process once we receive your request.
Contact & Collaboration
Where can I contact customer support?
You can reach our team via WhatsApp here or email at info@soreya.co.id Visit our Contact page for full details, we’re always happy to help!
I'm interested in reselling or collaborating with Soreya. Who should I contact?
We’re always open to new partnerships and collaborations. Please send your proposal or inquiry to our email, and we’ll get back to you shortly.